PCGURU

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Home Reactive Support
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Rate Card

We deal with dozens of businesses everyday.  It's who we are and what we do!  Our mission is to provide Small to Medium Business with Enterprise Level IT.

But we do it differently.  We are Computer People who speak Plain English. That applies to both technology and to our fees.


Rates

  • Instant Support - Remote Guru: $22 (6 min blocks)
    (Remote Desktop, Telephone and Email Support)
  • We come to you - Onsite Guru: $160 per hour (1hr min)
  • You come to us - Workshop Guru: $140 per hour (1hr min)

Yes! - we can attend onsite Same Day: Additional $75
Yes! - we can attend to your emergency onsite
within 2 working hours: Additional $150
Yes! - we can attend to your needs afterhours:
           Standard Rate x 1.5 - Weekdays 5pm - 8pm & Saturday 8:30am - 5pm
           Standard Rate x 2 - All other hours

Please note:

  • All prices are listed exclusive of GST
  • Remote Support is charge in 6 minute increments or part thereof.
  • Onsite Labour is charged as a minimum 1 hour and then 30 min increments or part thereof.
  • No Call-out Fee for Next Day Bookings!
  • Where a Customer is more than 20km from the Perth GPO, a minimum 2 hour call out applies.
  • A valid credit card number must be supplied at the time of booking.
  • Whilst we are able to provide residential support, priority will be given to business clients.

Block Hours

If you've got a large project coming up - or you just want to reduce the amount of invoices generated, consider purchasing a block of hours that you can draw down on.  You can purchase any amount of hours (over 20) at a discounted rate of $140ex per hour.

It's even cheaper for GuruCare Clients - block hour rates can drop to as low as $115ex per hour!


Our GuruCare Proactive Managed Services Plans

Where we really shine is in our support plans. If you can't afford to have your own full-time IT resource, use PCGURU! By paying a flat-rate for your support and maintenance requirements you get a huge discount on our labour!

Find out more: GuruCare Proactive Managed Services
 



Think of us as YOUR IT Department - but with a range of skills one person could never hope to have. Don't pay to have one in-house IT person when you can have full access to all of the resources of PCGURU on the schedule you require.

Or call now on 1300 PCGURU (1300 724 878) for a chat about your requirements

Note: Prices valid July 1, 2010 - December 31, 2010. All prices listed are exclusive of GST.

 

PCGURU are Microsoft Small Business Server Specialists. As a partner we can ensure your SBS is installed and maintained properly!


We are also a Gold Certified Microsoft Partner - the highest possible level. We're experts in all facets of supporting business IT environments.


We are ISO9001:2008 Quality Assured. Reliability, consistency and a commitment to delivering quality solutions & support on time and cost effectively are our core mission.



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Testimonials

Very friendly - and the Guru spoke computer language to me in a way that made it easier to understand.

Lina Rossi